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CombineEssences.net

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TERMS AND CONDITIONS

This site is run by CombineEssences.  Payment for goods ordered on this site will be to CombineEssences.  Your correspondence will also be with CombineEssences.

 

SHOPPING CART AND PAYMENT

This site uses Romancart shopping cart with secure payment processing by Sage Pay.

 

SHIPPING AND HANDLING

We send UK orders by First Class post.  Non UK orders are sent Airmail.

 

FREE POSTAGE WHEREVER POSSIBLE

Despite recent rises in the cost of posting, it is a point of pride with us to provide free shipping wherever we possibly can and we'll continue this for as long as we possibly can.  Where we do charge shipping, it is subsidised - at usually less than half the actual cost.

 

DELIVERY

We aim to desptach your orders on the same or next working day after your order.

First class UK post generally arrives on the first or second business day after sending.  Airmail deliveries usually arrive within 4-7 business days in Europe and 5-21 business days rest of the world.

 

If there is a delay in obtaining any products that we run out of, we will let you know immediately and you will, of course, have the option to cancel your order for a full refund.

 

If your parcel has not arrived within 14 days of ordering or 21 days outside of Europe. please contact us.

 

Combine Essences is not responsible for missing goods if an incorrect delivery address was quoted at time of order.  To ensure that your package is delivered safely, please do check that you have entered the correct delivery address before you confirm your order.

 

DAMAGED DELIVERIES

If any goods are delivered damaged, incomplete or incorrect, do let us know immediately; email us with a reply to your original order conformation or leave us a message via the  message form on the Contacts page.  Please email us photos of the damaged package and keep all damaged packaging as proof.

 

RETURNS POLICY

Please note that the goods you order are not usually returnable.

 

CUSTOMER SATISFACTION

Our primary aim is to keep our customers happy, so if there's anything with which we can help, please do let us know.

 

PRIVACY POLICY AND COOKIES

Combine Essences will not disclose your personal information to ANY third party.  We may occasionally, (4-6 times a year maximum), email you to inform you of offers or developments in products or on the website.  If you  prefer not to receive these, just let us know.  

 

Any sensitive data relating to you (payment information etc) is handled by Sage Pay our secure payment processor.  We never store or in any way have access to such information.  Any sensitive information you may supply us with, for example over the telephone, is cross-shredded immediately after use.

 

COOKIES

Cookies on this site are used to keep track of the contents of your shopping cart.  

 

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Resident in Italy or Brazil?

Dear Friends,

Our apologies, we no longer ship to these destinations.  Sorry! !

The CombineEssences team